Shipping policy

Last updated: September 2026

Processing Time All orders are processed within 1–3 business days (excluding weekends and public holidays). You will receive a notification once your order has shipped.

Shipping Rates & Delivery Times We offer the following shipping options within the UK:

• Standard Shipping – 3–7 business days
• Express Shipping – 1–3 business days

International shipping times vary by destination. Estimated delivery times are shown at checkout.

Order Tracking Once your order has shipped, you'll receive an email with a tracking number. Please allow 24 hours for tracking information to update.

Delays We are not responsible for delays caused by customs, weather, or courier disruptions. If your order hasn't arrived within the estimated timeframe, please contact us at zelvio.uk@gmail.com.

Lost or Damaged Orders If your order arrives damaged or goes missing, please contact us within 14 days of the expected delivery date so we can resolve the issue.

Contact Us For any shipping enquiries, reach out to us at zelvio.uk@gmail.com or via our contact page.