FAQ

Frequently asked questions

How long will my order take to arrive?

Orders are processed within 1-3 business days. Within the UK, Standard delivery takes 3-7 business days and Express takes 1-3 business days. International delivery times vary by destination and are shown at checkout. Handmade or made-to-order items can take longer, so check the product page.

How can I track my order?

Once your order ships, we will email you a tracking number. Please allow 24 hours for tracking information to update.

Where do you deliver?

We deliver across the UK and to the EU and a range of international destinations. Delivery costs are shown at checkout before you pay.

Can I return something?

Yes. You can cancel your order within 14 days of receiving it. Please email us before sending anything back. Full details are in our Refund policy.

What if my item is faulty, damaged or not what I ordered?

Email us at zelvio.uk@gmail.com with your order number and a photo, and we will put it right. Your legal rights are not affected.

Can I change or cancel my order?

Email us as soon as possible. If your order has not been dispatched, we will do our best to change or cancel it. If it has, you can still return it under our 14-day cancellation policy.

How do I contact you?

Email zelvio.uk@gmail.com or use our contact page.